Privacy Policy
Last Updated: 20 August 2026
Welcome to roofcleaning.uk (“we”, “our”, or “us”). We operate as a commercial lead-generation platform. We are committed to protecting your personal data and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, process, and share your personal information when you visit our website and use our quote-request services.
1. Information We Collect
When you use our website to request a quote for roof cleaning, moss removal, or related property services, we collect the personal information you explicitly provide to us via our online webforms or telephone lines, including:
- Contact Information: Full name, phone number, and email address.
- Property Information: Full address and postcode (required to assess the property via satellite imagery or dispatch local contractors).
- Service Requirements: Details about your roof type, moss levels, and the specific services you require.
- Technical Data: IP address, browser type, geographical location, and analytical data regarding your interaction with our landing pages (via tracking cookies).
2. How and Why We Use Your Personal Data
We only process your data when we have a lawful basis to do so under UK GDPR. Most commonly, we use your data for the following purposes:
- Consent / Legitimate Interest: To connect you with local, professional tradespeople and contractors who can provide the physical quotes and services you requested.
- Platform Optimization: To analyze web traffic and improve the loading performance, mobile speed, and user experience of our landing pages.
- Communication: To send you automated confirmations (SMS or email) confirming that your quote request has been received and routed.
3. Data Sharing and Third-Party Disclosures
We are a lead-generation platform, not a direct contractor. Therefore, by submitting a quote request on this website, you explicitly consent to your data being shared with third parties:
- Local Service Providers: We transfer your contact details, postcode, and job description directly to vetted, independent roof cleaning and property maintenance contractors operating within your local region. These contractors will contact you directly to provide a formal price quote.
- Software Partners: We use secure data infrastructure, web-hosting systems, and SMS routing software to securely store and pass your enquiry to our contractor network.
- Legal Obligations: We may disclose your information if legally required to do so by UK law enforcement, regulatory bodies, or the government.
We strictly prohibit our network partners from selling your data or using it for secondary marketing purposes unrelated to your initial service request.
4. Data Security and Retention
We implement industry-standard technical security protocols to protect your personal information from unauthorized access, loss, or alteration.
We only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Lead inquiry records are securely archived or permanently anonymized after 12 months.
5. Cookies and Tracking Technologies
Our landing pages utilize tracking cookies, web beacons, and pixels (including Google Tags) to track user behavior, accurately measure marketing conversion metrics, and optimize our Google Ads bidding architecture. You can configure your internet browser to refuse all or some cookies, though doing so may prevent certain elements of our multi-step webforms from functioning properly.
6. Your Legal Rights under UK GDPR
Under UK data protection laws, you possess comprehensive rights regarding your personal information, including:
- The Right of Access: Request a copy of the personal data we hold about you.
- The Right to Rectification: Request that we correct inaccurate or incomplete data.
- The Right to Erasure: Request that we completely delete your personal data from our servers and request our contractor partners do the same.
- The Right to Withdraw Consent: Where processing is based on your initial consent, you can withdraw this permission at any time.
To exercise any of these rights, please contact us directly via the designated contact channels displayed on our website.
7. Contact Details
If you have any questions concerning this Privacy Policy, your data tracking status, or wish to request data erasure, please contact the Data Controller directly via email at: info@roofcleaning.uk.